What is RFP?
What is RFP?
RFP is a custom furniture manufacturing company that operates out of Ontario, Canada within a 50,000+ sq ft manufacturing facility.
Our vision is to transform your custom furniture experience, combining the latest technology with artisanal craftsmanship to exceed our clients’ expectations – always on time, and always on budget.
Within our organization we have: project designers and full-time furniture engineers; dedicated project management and QA departments; procurement specialists; accounting professionals; and field installation experts. Therefore, we have the capabilities to execute entirely in-house. Unlike other custom manufacturers, RFP staff designs, engineers, manufactures, ships and installs all our projects. This allows us to maintain a clear schedule and sustain a high standard of quality across our products.
What is the relationship between RFP and RFP Design! ?
Early on, RFP realized there is a large disconnect between interior designers and furniture manufacturers. So we established our own in-house design philosophy, and with those capabilities, we work hand-in-hand with external designers to ensure their vision is executed to the quality they expect. RFP created an error-free, collaborative, cost-effective way to transform your custom furniture experience.
Estimates, Orders and Production
How do I request a quote?
Once submitted, RFP guarantees a quote based on the provided information within 24 hours.
If anything is missing from your submission, RFP will reach out to inquire. And if a request needs key details to be fulfilled, RFP can assist in advising materials, construction techniques, and more to fill in the gaps.
How do I place an order?
Do we have previous examples of work?
What is the production process?
Once placed the order is placed, a dedicated project manager will be assigned. This contact will be your go-to for the following: progress, reference images, site or condition changes, and shipping notifications.
RFP also provides the following for every customer: estimated timeline for completion, project checklist, consistent updates when tasks are completed (including samples, drawings, framing, upholstery, QA and shipping) and progress images.
The RFP process is cumulative, detailed, and individualized. Our attention to detail and communication efforts are unparalleled.
Photo documentation is provided along the process. For instance, if requesting a certain stitch detail, RFP will share a reference image first to confirm the style. Prior to shipping, RFP provides clear and detailed photography for review.
If a field measurement is required, initial drawings are created first and verified onsite once approved. Updated drawing packages will include field measurements, for which RFP takes accountability.
Do you have a product catalogue?
How can I get additional information?
You can reach us by email anytime at email@example.com, or call our office between 8-5pm EST Monday to Friday at 905-897-1738.
Can you provide rough pricing before submitting a project for estimate?
RFP can provide some general pricing or the costs of similar projects. However, the most accurate way to receive a price is to follow our simple online estimate process. We guarantee we will get back to you within 24 hours of submitting your request, and this will give the clearest picture to determine if the project fits your budget.
How are lead times calculated?
Lead times are typically based on the complexity of the projects and materials required and can range from 10 days to 12 weeks. On projects with multiple floors and multiple installations, lead time is subject to site conditions.
When requesting a quote in our online system, please indicate your desired delivery dates. That will help us determine if the deadline is possible.
Can you meet my installation date?
RFP does not miss delivery deadlines. Our guarantee is if we accept the order, the delivery date will be honoured.
What happens if I am not ready to receive my order due to construction delays?
RFP has a dedicated 18,000 sq ft warehouse where we can store your furniture until you are ready to receive it. The first 30 days are free, after which we charge a storage fee which is detailed in our terms and conditions.
How do deliveries work?
The dedicated RFP freight team specializes in furniture: they deliver, install your piece, then remove all garbage. And you’re done!
If you have a fixed installation, a banquette for example, our delivery team will be on site in accordance with a pre-determined time to unload the piece. Our installation team will meet on site to begin the installation.
Furniture and Material Quality
What level of quality is the furniture?
Your vision is our business; if you require a budget friendly solution, RFP will manufacture to that. If you require a premium piece with fine detail, RFP will manufacture to that. Regardless of whether it’s $10 or $10,000, RFP will meet both budget and our high standard for quality.
What type of material do you use in your products?
Can I request specific building materials?
What if I don’t know what fabric I want?
Do you have eco-friendly fabrics and wood?
What if my request includes wood, or metal, glass or stone?
What type of furniture do you specialize in?
Do we work with metal, stone, and/or glass?
Do you specialize in residential, hospitality, healthcare, or commercial spaces?
I found my perfect piece on the Internet. Can you replicate it?
Can I supply my own fabric, leather materials?
If I do not have material, can you source it?
Can you treat fabrics with a stain guard?
Can you treat fabric so it meets fire code in a commercial setting?
RFP specializes in commercial furniture and we are deeply familiar with fire code requirements. We have a close relationship with a specialized company that treats material to meet code. However, some materials do not accept this treatment, so we will advise if this is the case for your product.
If requiring fabric treatment to meet fire code, please provide the material specification to your project manager. We will need to check its viability prior to accepting the order.
If I have a sample of wood, can you match it?
Yes, this is common. Please send us a small sample of the material and RFP will create a colour and texture match back to you for your approval. Once approved we will proceed with production.